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Platform Features
Platform features
- Asset Management Manage lifecycle and plan Capex
- Contractor Management Planning oversight & budget control
- Property Maintenance Stay organised & compliant
- Quoted Works Get a quote & book the work - fast
- Reactive Maintenance Automated, fast and efficient
- Planned Maintenance Increase reliability & decrease downtime
- Parts Ordering Painless parts ordering on any device
- Cost Control Streamline payments & control your
expansive CAFM
- CAFM Overview What makes expansive different
- expansive AI Designed by FM teams for FM teams
- expansive Insights A data-driven FM strategy at your fingertips
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Eyes wide open
How SpaMedica transformed their operational visibility, control and CQC compliance with a CAFM
At a glance
Expansive helped SpaMedica transform their Facilities Management department into a fast and responsive team with a centralised CAFM. Now, their engineers and contractors are handling everything thrown at them and consistently hitting their compliance KPIs.
12 weeks initial implementation
6,000 work orders processed in the first year
38 hospitals managed centrally with a CAFM
100% KPIs hit in May 2022
Looking for growth
SpaMedica is a leading private eye hospital and provider of NHS eye healthcare services, specialising in cataract surgery. With 38 medical facilities nationwide, it is now one of the fastest growing hospital groups in the UK.
Here's how they scaled up their facilities management operation to meet ambitious growth plans.
70% growth
in footprint since 2018
20K+ cataract operations
performed every year
38 hospitals
state-of-the-art facilities across the UK
The Challenge
When Expansive first met SpaMedica the healthcare group was growing rapidly. From operating a few clinics in the North West of England, by 2018 they were running 10 hospitals spread across the UK, with another two scheduled to open soon.
SpaMedica’s FM team was struggling to manage such a fast-growing multi-site operation, as they didn’t have a centralised, digital platform for FM
Work requests were pouring in from multiple sites via phone and email, and there was no centralised tracking of KPIs and performance.
The Fix
The team realised there was an urgent need for centralised digital tools to support growth, improve patient care and meet business targets. And in 2018 SpaMedica selected EFM as their CAFM partner to power their expansion.
With the support of Expansive the team set about mobilising work order management.
A new vision
Expansive’s platform has brought new efficiencies through digital:
- Bespoke workflow configuration for individual teams and tasks
- Tailored notifications and alerts to ensure jobs keep moving through the system
- Contractors and engineers report progress in real-time
- Compliance documentation is structured, controlled and easy to locate
- CQC auditing is robust and efficient
- KPI reporting tracks performance and supports optimisation.
The Results
12 weeks initial implementation
6,000 work orders processed in the first year
38 hospitals managed centrally with a CAFM
100% KPIs hit in May 2022
The eyes have it
Expansive helps the team and their contractors work faster and smarter even as their operations continue to expand. EFM’s flexible workflows and reporting ensure teams continually improve how they serve the business and its patients.